Join Our ACD Division
Another great work from home opportunity from KMG!
We want to offer you the opportunity to participate in our KMG ACD Division.
Our ACD Division is entirely separate from the Arise Platform (although you may service both)
KMG ACD Division takes the pledge calls for the Public Broadcasting Station (PBS) pledge drives, and other large company's (St, Jude's Children's Hospital, Wounded Warrior Project, Disabled American Veterans (DAV) and ASPCA) just to name a few. These are inbound calls. You will not be making any outbound calls. Everything is scripted and you are handling the calls from people that are wanting to make a pledge donation to that campaign. Our campaigns are 24 hours a day, seven days a week, 365 days a year, so you can set your schedule to fit your life. The highest call volumes are evening hours and weekends.
You will be expected to be a self-starter, motivated, and able to follow directions. The certification is self-paced. Most agents complete certification in 3-5 days!! (You are allowed up to 14 days). No phone line is required. You must pass a background check with no felonies and be able to service a minimum of 10 hours per week.
Equipment
- Intermediate to advanced PC proficiency and troubleshooting experience
- Windows Based PC with Anti-Malware Security Software.
- Mac/Apple systems are not compatible with ACD Direct platforms and programs.
- Chromebooks do not provide the functionality necessary to run our programs and platforms
- Windows 10 will be required as it is necessary to run the MAX integrated softphone
- Minimum 2 GB RAM with Intel or AMD CPU 2GHz processor (or equivalent)
- Google Chrome browser required
Internet Requirements
- Your internet connection must be private (no public networks) and password protected. ACD Direct may conduct a system scan to ensure compliance and data security.
- High-speed access point with one of the following: a) Cable b) DSL c) FiOS
- Minimum bandwidth requirements: 10MB upload / 25Mbps download
- Virtual Private Networks (VPNs) are NOT permitted when using ACDD Systems
- No phone line is required.
- USB headset for class and servicing
Pay Rate & Information
For inbound phone work, call agents may earn between $0.20 - $0.32 per talk minute depending on the project. New agents who have never contracted with ACD start at $0.25/talk minute. ACD also offer various incentives for low shift attrition and average talk time. Experienced call agents may earn up to $0.35/talk minute. Occasionally ACD may offer other opportunities such as answering emails, working tickets, and providing chat support which all pay at different rates.
Please visit our Facebook page at KMG Professional Services Inc., an Arise Partner IBO and LIKE us! Thanks. https://www.facebook.com/KMGprofessionalservices.
This service is not approved in the following states: California, Delaware, Massachusetts, Louisiana, West Virginia, Wyoming, Vermont, and South Dakota.