Frequently Asked Questions
Unfortunately, there are many scams that exist in the virtual work-from-home space. Arise, on the other hand, is a legitimate work-from-home opportunity which is evidenced by the tens of thousands of small businesses and their agents who have enjoyed providing services to Arise for decades.
Arise is recognized as an industry leader and we have been featured on several national news segments including Good Morning America, Bloomberg, Fox News, CNN and the TODAY Show, just to name a few. We have also been recognized by the White House for leading virtual job creation in the U.S and have won many awards including Outstanding Minority Business of the Year, Business Intelligence Group’s 2013 Green Company of the Year and CallCenter Magazine Product of the Year Award.
In addition to the aforementioned recognitions, Arise is a Better Business Bureau (BBB) accredited business with an A+ rating, since 2005.
KMG Professional Services and Arise requires that all individuals seeking to become Arise Certified Professionals legally reside in the United States and are 18 years or older, if they are servicing customers based in the United States. (Currently Arise is not accepting new applicants from the following states: California, Connecticut, Maryland, Massachusetts, New York, Oregon & Wisconsin)
When working with Arise you will need a separate landline telephone dedicated to receiving Arise incoming calls with no add-on features (no call waiting, no call forwarding, no voicemail//answering services, no fax services). Long distance telephone service is not required. This telephone line may not be used for any other incoming or outgoing personal calls. Arise does require you to provide us a separate service phone number.
Arise has updated the technology requirements to allow the use of VOIP (Voice Over IP) phone lines while servicing. It is currently allowed for most clients.
Yes. You can use your laptop to service Arise clients as long as your laptop meets the minimum computer requirements. Remember you may not use any wireless connections at any time to provide service with Arise and its clients. Your laptop must be hard-wired to a supported Internet connection. Wireless keyboards and a wireless mouse are not supported.
A complete list of hardware, including computer and telephone information, can be found in the handy Workspace Requirements document. You can access the document by clicking on the button below.
Arise clients offer a wide variety of programs that you can certify your home business for. Client services are not limited to just taking or making calls, your business can also choose to provide email, chat or technical support to Arise Clients. Inbound call types may include any or a combination of the following: sales, customer service, chat and technical support.
You are Self Employed so the amount of revenue you earn is up to you. Client opportunities are posted on the Arise portal. You may click on the green Info button to review the client details, such as the servicing hours available and types of calls you will be taking. Some Arise clients have hours for CSPs to service 24 hours a day, 7 days a week. Arise Client pay rates will be made available to you prior to your enrolling in a Client Certification class.
Our KMG IBO service fee is a flat $30 per service period. You are also responsible for the Arise bi-monthly service fee of $19.75.
KMG Professional Services has to cover business expenses. Our low service fee allows us to provide you with support during all phases of your certification process and during the course of our ongoing working relationship, continuing education, accounting, revenue disbursement services and offers you the opportunity to service clients without having to incorporate.
The ARISE® service fee is charged for the infrastructure that Arise provides, including the ARISE® 24-Hour Client Technical Support Help Desk and STARMATIC® scheduling system and WILLOW® accounting services.
No fees are charged until the first invoice period after you begin providing customer interaction services to your first Arise client.
You are a Self Employed Independent Contractor and Authorized User and are responsible for your own taxes. You will receive a Form 1099-MISC at the end of the year if you earned $600 or more.
As an Independent Contractor you are not employed by KMG Professional Services or Arise Virtual Solutions. You are responsible for paying applicable Federal, State, or local taxes. You are not eligible for unemployment, overtime or benefits and are responsible for your own retirement savings.
Once you have completed the Arise admissions steps and have requested to join KMG, your next step is to enroll in the Arise client certification course of your choice. Courses may take between two to six weeks depending on the client you choose. Once you have completed and certified with a client, you begin to service immediately.
Arise and KMG Professional Services do not compensate for the time spent in an Arise client certification course as it considers that the knowledge obtained while attending the certification course will contribute in making your business successful. You are Self Employed and you are responsible to obtain the specialized skills that are needed in order to provide the appropriate services to the client that you choose.
If you want to change your IBO, you will need to contact your current IBO and ask to be released
Once you are released you can request to join KMG Professional Services. Login to your portal and simply click on the link that says Join an Arise-affiliated corporation. Now enter the KMG IBID 22062.
You will need to do the following:
- Complete the Arise Admissions process and request to join KMG Professional Services Inc. (IBID 22062)
- Ensure that you have a working computer that will meet Arise’s guidelines (See Arise Workstation Requirements Guide here)
- Purchase a USB headset for certification. This is a headset that plugs into your computer
- Purchase a headset that can plug into your landline telephone. (Cordless phones are not accepted)
- Have or prepare to have a landline telephone or a digital phoneline with no features (At this time, you cannot use Magic Jack, Vonage, etc).
Step 1: Create an Arise Profile here: https://partnersetup.arise.com/united-states-english/create-user-profile.aspx?utm_campaign=AriseWkFmH_LK_2015-3-3_GeneralCTA&cookieCheck=true. During this process you will be asked if you were referred to Arise by someone. Please fill in our CSP ID: 488414 and the name Kristina Giunta (Owner of KMG) will populate.
Step 2: Choose KMG as your IBO. Enter our IBID number into the search box (22062) then click the little magnifying glass next to the search box, then click submit.
Step 3: Select a client program to service & complete their certification course. Once you successfully complete the certification course you are ready to service & earn revenue! Client course costs vary.